Christa Brook Policies

Payment Options
Christa Brook accepts Discover, American Express, VISA, MasterCard credit cards and PayPal. We also accept ATM cards with a VISA or MasterCard logo. We do not accept cash, checks or CODs.

Cancelling Orders
Most orders you place on ChristaBrook.com enter the shipping process fast so we can get your items to you as soon as possible. If your order hasn't shipped you can cancel the order by phone at 301-543-8989 or info@christabrook.com.
If your order has already shipped, you'll need to follow the return merchandise policy and procedures.

30-Day Satisfaction Guarantee
If for any reason you are not satisfied with your order, you may return any item, in its original condition, within 30 days of the date of shipment for a full product refund or an exchange.

Our Return Process
Once we receive your returned item and it is accepted, your refund or exchange will be processed within 7 days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized, or damaged in any way cannot be accepted for return.

How To Prepare A Return
Package Your Return - Include all original packaging and safely package items to avoid any damage.
Ship and Insure Your Package - You, the buyer, are responsible for shipping costs on all return goods unless the return is due to a manufacturer defect.  On your invoice, if the price of the item you're returning is listed as:
Less than $500: You can ship it via any shipping service. Be sure to ship your item fully insured, and maintain a tracking number or return receipt for confirmation that your shipment has reached Christa Brook.*
More than $500: Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and request a return receipt for confirmation that your shipment has reached Christa Brook.* (FedEx® and UPS® will not insure merchandise over $500.)

Ship your returns to:

Christa Brook
ATT: Returns
12011 Guilford Road
Suite 103
Annapolis Junction, MD 20701
*Christa Brook will not be responsible for loss or damage of return shipments.

International Shipping Policy
Please be aware that orders shipped outside the US may be subject to local customs fees or duties. Every country has different procedures and fees for incoming packages. Christa Brook does not have information on customs or duties, and we are not able to estimate these charges. Christa Brook is not responsible for non-paid import taxes, nor will Christa Brook issue any refunds or exchanges for deliveries that have been refused for non-payment of import taxes.

The shipping times for International orders will vary by country. Christa Brook cannot guarantee delivery dates on International Orders.

International Refund Policy

There are no refunds or exchanges for all International orders, so please review your order carefully. If you receive a defective item, please contact Customer Service.

Privacy Policy
Thank you for visiting Christa Brook. We want you to know that your privacy is important to us. Part of our commitment to you is to respect and protect the privacy of the personal information you provide to us.

When you submit your personal information to us, you are giving us your consent to the collection, use, and disclosure of your information as set forth in this Privacy Policy. We DO NOT SELL our list to any other source with the exception of sharing it with trusted local Christa Brook retail dealers in your area that may enhance your overall customer experience. We are always available to discuss your questions or concerns regarding this Privacy Policy and our privacy practices. If you would like to speak to a customer service representative, please contact us via telephone at 301-543-8989 or email at info@christabrook.com.

We encourage you to check the date of our Privacy Policy each time you visit our Website for any updates or changes. Your use of our Website constitutes your consent to this Privacy Policy, including any changes or updates. We may make additional features, functionality, offers, activities, or events ("opportunities") available to you subject to additional or different privacy rules that we disclose in connection with those opportunities.

Collection and Use of Information
In general, you can browse our website without telling us who you are or revealing any personal information about yourself. At various times, you may decide to provide us with your personal information. You should know that we receive and may store all personal information (whether written or oral) that you provide to us through whatever means you provide such information (through our website, via e-mail, over the telephone, etc.). Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, home, billing or other physical address or email address as well as any information associated with the foregoing. In addition to your contact information, we may collect information about your purchases, billing address, shipping address, gender, occupation, birthday, marital status, anniversary, interests, phone number or other contact information. 

We may use the information we collect about you to facilitate your purchases and provide the services you request, confirm and track your order, respond to your inquiries and requests, prevent and detect fraud or abuse, improve our website, service, product offerings, marketing and promotional efforts, and overall customer experience, identify your product and service preferences, understand our customer demographics, preferences and interests, and contact you (via email, postal mail, or telephone) regarding products and services that we believe may be of interest to you.  We DO NOT SELL our list to any other source with the exception of sharing it with trusted local Christa Brook retail dealers in your area that may enhance your overall customer experience.  In certain circumstances, we may share your personal information with trusted partners.  We use trusted third-party service providers to perform certain services on your behalf, including: shipping, payment processing, data storage/management, webhosting, web analytics, fulfillment, assembly, marketing, mailing, emailing, etc. These service providers only receive personal information if such information is needed to perform their function(s), and they are not authorized to use any personal information for any other purpose(s) other than the purpose(s) set forth by Christa Brook.

Compliance with Law and Fraud Protection
We may, and you authorize us to use and disclose any information, including personal information: (1) we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process, or governmental request; (2) in order to investigate, prevent or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person or as otherwise required by law; (3) to other companies and organizations for credit fraud protection and risk reduction; and (4) to enforce any agreement we have with you.

Security
Christa Brook is committed to the protection of the personally identifiable information that you share with us. We utilize a combination of physical and electronic security technologies, procedures, and organizational measures to help protect your personally identifiable information from unauthorized access, use or disclosure. When we transfer sensitive personal information (for example, credit card information) over the Internet, we protect it using Secure Sockets Layer (SSL) encryption technology. While we strive to safeguard your personal information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure and, accordingly, we cannot guarantee or warrant the security of any information you disclose or transmit to us.
These policies were last updated in September 2011.